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Most Commonly Asked Sky HD Box Update Questions-

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How Do I Update My Sky Hd Box Software?

You can update your Sky+HD box software by following the steps mentioned below:


Power off your Sky+HD box by unplugging it from the mains.


Turn off other devices which are connected to the box either by unplugging from the mains or switching them “off”.


Confirm if the Sky HD box and other connected devices are turned “off”.


On the top panel of the box, press and hold the “backup” button.

Related:How To Program Your Sky Remote With Your Sky Box Or Sky TV? Step By Step (Instruct-O-Graphic)

You may also get in touch with sky customer services over phone to discuss the issue further with their technical engineer.


You have to keep on pressing the “backup” button.


Replug the Sky+HD box to the mains and continue holding the “backup” button.

Related:How To Troubleshoot Your Sky Hub Microfilters?


Continue pressing and holding the “backup” button for up to thirty seconds until all the four lights on the front panel of the box are illuminated.


Now release the “backup” button and the box will go into the “download” mode.

Related:What to do when there is no sound while watching Sky go?


If you can’t see the light illuminated after thirty seconds, repeat the above steps.

STEP 10:

Reconnect other connected devices with your Sky+HD box and turn them “ON”.

STEP 11:

You will get an onscreen message “Updating System Software” on your TV.

Related:How to deal with Sky go buffering problems?

STEP 12:

The download will take up to 10 minutes to complete. You cannot use the box while the software is downloading.

Related:How to manage your Sky+ recording?

STEP 13:

After the software has been downloaded, the box will switch “off” automatically and the single red light will be illuminated.

STEP 14:

After three minutes, press the “sky” button on the remote to switch  “on” the Sky+HD box. A green light will be illuminated on the front panel of the box.

Related:How To Use The Kids Tile On Your Sky+ Hd Box?

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